Politique d’expédition

Shipping Policy

Thank you for shopping with PrimeX Store. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Time

For customers within the United States, estimated delivery times are:

5–12 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website. Eligible orders may also qualify for free shipping during promotional periods.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, if available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

PrimeX Store is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our support team.

We will work with the shipping carrier to investigate the situation and help resolve the issue as quickly as possible.

If your package appears to be lost or significantly delayed, our support team will work with the shipping carrier to determine the next appropriate steps.