Refund policy

Return & Refund Policy

At PrimeX Store, your satisfaction matters to us. If you're not completely satisfied with your purchase, we're here to make the return or refund process as simple and straightforward as possible.

Returns

We accept returns within 7 days from the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories.
Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your request as quickly as possible, please include:

Your order number
A brief description of the issue
Clear photos or videos of the product and packaging

Once we review your request, we will provide an appropriate solution, which may include a replacement or full refund.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are damaged, defective, or incorrect upon arrival.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, your order may have already entered processing and may no longer be eligible for cancellation.

Return Shipping

If the return is the result of an error on our part, such as receiving a damaged, defective, or incorrect item, PrimeX Store will cover the return shipping costs where applicable.

For returns requested due to a change of mind or other personal reasons, the customer may be responsible for return shipping costs.